Novus
patreon
Payment processing issues, month 2
🕑 Added 2018-09-02 02:58:42 +0000 UTC @(#-&(-#. I've been trying to make this post for the last two days, but Patreon refuses to play nice with any of my mobile devices. All of the adult patreon creators got a notice a few days ago about potential payment issues agian this month. I've included a copy of the email they sent us, but please double check that you're payment to any adult creators (like me) have gone through properly :-).------Patreon Team Email-------
You may be aware that last month there were some issues with declined payments, and confusion caused by patrons seeing a new descriptor on their bank account. We’ve been working hard to limit the amount of disturbance you might experience this month, and for a full recap of what we’ve been up to with payment processors and you can read a blog post from Tyler, our VP of Operations.
To give you more info, we’ve started working with multiple payment processors to be able to continue successfully processing adult content creators. As a result, we moved the processing for adult creators to the UK. Unfortunately, this means some of your patrons may see a 3% international processing fee for their pledge. This is determined by their bank, not by Patreon, and every bank treats these things differently which makes it hard for us to assess who will be affected.
Here’s some information to share with your patrons in case an issue arises.
If your patrons are having any trouble, here’s what they can do:
If their bank suspects that the Patreon payment is fraudulent, a patron can call up their bank to confirm the payment is theirs and genuine.
If their payment failed, they can follow these steps or switch to a different payment method.
If they are seeing an international processing fee, they can switch their pledge to a different bank that doesn’t charge for international payments.
They can reach out to the Patreon support team to get account specific help.
Here’s what we’ll be doing:
We’ll reach out via email to any patron who receives a “declined” payment with info on what they can do and how.
We will continue Patreon’s proactive practice of retrying payments throughout the month.
Over the next 24-48 hours, you might notice your dashboard fluctuate. We know you’re excited to get your payout, but please sit tight as we process your payments fully before relying on the numbers as your final monthly earnings. They may change a little throughout the month, but don’t worry, that’s just us working in the background retrying any declined payments.
Thank you for your patience while we put the necessary work in to ensure that your art can continue being funded on Patreon. If you need any help or have further questions, we’re just a few clicks away.
The Patreon team
