Crashsune
patreon
--Update for those who have yet to recieve their Rainbow (Astolfo) shirt--
🕑 Added 2024-03-15 21:42:24 +0000 UTCIt's getting to be nearly three months since the Rainbow shirt was retired, that means most of you in the Rainbow Tier should be receiving your shirt soon or have already received it by now.
However, if you have not yet received your Rainbow (Astolfo) shirt and subscribed to the Rainbow tier for 3 months or more consequently before December 25th, I would implore you to first contact Patreon support via filling out the form here or by emailing merch@patreon.com.
That being said, I've been quite disappointed by the lack of quality customer support many of my Patrons received from Patreon support. Many of the emails they received contradicted each other or completely disregarded what Patreon itself says regarding how its merch system operates. Most disappointingly, some of my Patrons were even told they would not be receiving their Rainbow shirt at all despite them hitting all the marks for eligibility. This, combined with the often lengthy fulfillment times of the merch items themselves means that I will be seeking a new distribution partner for all future merch items.
So for the reasons outlined above, if you subscribed to the Rainbow Tier for 3 Months or more consecutively before the Rainbow shirt was retired on December 25th 2023, and have still not received the Rainbow T-shirt merch item or any confirmation email regarding shipping status of your Rainbow T-shirt AND you made attempts to contact Patreon support and still haven't received your Rainbow Shirt by April 30th 2024, I will be printing and sending you a Rainbow Tee myself at no extra charge.
I will be doing my best to make sure everyone who earned their Rainbow T-shirt gets one and I'm sorry for any inconvenience Patreon has caused! (I will be making another post regarding this issue closer to April 30th.)
Thank you for you patience as I work to resolve this problem and thank you for your incredible support.
Comments
Matthew
That's very frustrating, I'm sorry to hear that :( It seems like that has happened for quite a few of my rainbow tier subs which is very disappointing!!
Silver Soul
I contacted patreon and they agreed I was eligible for the shirt, unfortunately when I received it it was love Chan rather than astolfo, i was subbed before the astolfo deadline
Matthew
Oh no! That's really odd, I do hope you get your shirt soon ❤️
Matthew
I'm sorry to hear that, that is frustrating! And directly contradicts what some of my other Patrons have been told...
Toaster_Prime
Contacted patreon about the astolfo shirt, they basically said since its not ongoing still they can't do anything
Simon Sævenstad Prestjord
I heave been plaged rainbow since desember but for some reason its only counted my jan and feb sub oh well atleast m stil suporting a good cause
