krysdecker
patreon
About the Error (404) and why I won't be using Dropbox from now on.
🕑 Added 2021-06-08 00:23:02 +0000 UTCHere's the TL:DR version
- Dropbox customer support was terrible and apparently all my links are not coming back up.
- I can't monitor my bandwidth usage with Dropbox, so I can never know how close I am to reaching a daily limit (which is what caused all my links to be taken down)
- Dropbox customer support was really ... REALLY terrible!
- MEGA has a better alternative with how they handle bandwidth limits (it's monthly instead of daily), and they have the limit easily visible, so I wouldn't have any future surprises.
Now here's the lenghty and descriptive version.
- On Saturday night all my links (current rewards, past rewards etc) went down because I exceed their traffic limit.
- This kind of "block" is automatically lifted after 24h.
- I waited until Sunday night, nothing. Waited until monday night (48h) and still nothing.
- So I got in touch with their costumer support. This is where it got interesting.
I described my issue, how I received a notification about excess traffic, the person responding my ticket replied with that "generic response" and linked me all possible articles about why my links could be down. Even DMCA notices.
I replied that it wasn't a DMCA case, and that I had a notification stating it was due to excess traffic, so I knew the reason of why my links where down, and that my question was about why the links were not up yet.
They went to check and then replied I'd have to wait another 24h and rename/re-generate links to all my files again (which are well over 200) because those previous links would not work anymore. If that was the case, I said I would simply move to a different service.
They proceed to point out how "they understood my issue", how "this type of inconvenient happens", how "they were also costumers", and all that, but at the end of the day, they couldn't do anything about it.
Then the attendant proceed to link me the possible reasons of why the issue happened. Again. =).
Bottom line is, if I can't trust a service that went something happens I have zero costumer support, that service is no good for me. Specially in a situation where you guys can't access the rewards because of that.
From now on, where will the rewards be available?
I've been using MEGA to share the video process over the past years and never had any issues with them. They also have the possibility of sharing folders, checking previews and such, similar to dropbox.
They have an amazing advantage over dropbox. I can SEE how much traffic my account generated and how much I have left. Which is amazing, because this whole problem with Dropbox happened because I had zero control or way to monitor traffic on my account to see how close I was of reaching a limit.
Also, their traffic limit is calculated per month instead of daily. Which is great because we have a LOT of traffic in 1-3 days when I send the rewards, and then on the rest of the month is just a bit of traffic here and there. So we don't run the risk of reaching a daily limit when I send the rewards.
Will the dropbox links be available again at some point?
If for some reason they are working again after 24h, I'll leave them up until the end of the month so you guys can download any file you guys have pending.
Will I be able to access the rewards from previous months I've been a patron?
Of course you will, they just be available on MEGA instead. So yes, you'll need the new links.
When the new links will be available?
I'll be uploading the files over the next few days and generating the new links. I'll make a post when they are available. Keep in mind we are talking about over 6years of rewards, so it's not something that can be done in a few minutes.
I'll start with with the current rewards and and the individual pin-ups then I'll proceed to upload the past months.
Again I'm sorry about this whole issue, I wish I had better support from Dropbox than what I had. But I cannot risk having a situation like this happening again in the future, so it's a necessary change.
We'll have everything up and running again in no time!
Comments
Lee
it's more that they served different purposes at the time. But I can see the reasoning
Lee
well it's the least I can do =D
Lee
lol, I'm glad it works out better for you =D
James Hawkins
Many thanks for the explanation, sorry you had to go through such a bad experience! Here's hoping MEGA works out better, and keep up the great work!
Private Zero
Take your time, Krys! Sorry you have to deal with this. Sounds like a real pain...! Thanks as always...!
SnakeEyes
I think it's really more profitable to work with one file sharing service than with several. Especially if you pay for services. I also had Dropbox and MEGA accounts, but I chose MEGA. Anyway, Dropbox links are available again. Thanks for solving this problem, Krys.
Peter
When Krys provides better customer support than people who are paid to do exactly that XD
Brandon Allendorf
Sorry about the kerfuffle. However, silver lining, that weird issue I was having where Ih ad to manually download each file from dropbox so it didn't time out? Not an issue with Mega, AND mega downloaded faster than Dropbox EVER has.
Lee
thanks =3, hopefully MEGA will remain a good choice!
Lee
I didn't have any issues with them in the past years, hope it stays that way =D
Lee
definitely wasn't the best experience =c
Lee
yeah, my wife worked on customer support for a few years as well and she would often get cases were a coworker didn't get the job done and had to fix the situation herself. I mean, I believe everyone nowadays had it happen with cable services or internet services a situation where you had to go through multiple attendents to get your issue fixed. But in this case, it's not only the poor customer support but more the fact that this is how their system works. It has a daily traffic limit that it's possible to be reached in the future as well. And there's not much I can do to prevent a similar situation. So their service simply doesn't fit my needs anymore.
Lee
I think all services have isolated issues from time to time, because it's just how internet works. Those isolated cases are usually manageable to work around. But it's a bigger problem when it affects the whole system for days. And poor costumer support doesn't help =c
OptimusPrime1212
Yikes! Sorry to hear about the issues. Hope you have better luck with Mega!
Jamison King
Screw Dropbox! Glad you got it worked out though.
Alarik Darkblood
Wow, fuck Dropbox that's ridiculous.
French Mafia
Oh man... As someone who used to work in customer service, there was little worse than being shouted at (rightfully) by a client because a coworker did nothing to help them before. I really wish you luck on sending the new links... Because that sounds like a very unnecessary, very exhausting task you need to do.
Ricardo Barrig
It's a shame they didn't do anything to help you. About Mega... I've had concerns with that page before (taking so much time to download rewards, having to do it in batches because of size restrictions, freezed downloads midprocess and having to download from zero many times... after one or two hours because of cooldown for not being a paying user). I put up with it for some months, then had to drop my pledge to that artist because it was too much lost time and stress. Luckily your folder was a lot easier to download and in a couple of minutes. So, I hope all goes well with Mega, because your art is awesome.
Lee
yeah, I use multiple services (google drive, mega etc) for safety, because if one of them let me down, at least I have the others as backup.
Lee
I never really had a problem with them. And I specially like that their terms and how each plan works is cristal clear from the start, not some hidden information that you have to dig in their site.
Lee
I appreciate the support, it's the least I can do on my end.
Lee
yeah it's unfortunate when you have to cancel services like this. But lack of transparency and the whole situation that it caused (and their lack of effort in trying to fix it) is not something I wanna risk in the future.
Didi Solomon
Wow. That's really disappointing -- and a bit frightening, as we have both personal and business stuff stored with them (quite a lot of it). We'll try to keep a cautious eye on what they're up to. Thanks for the warning.
Nounou
Yep, Mega works wonders
Ryan Clarke
Sorry for all the trouble you went through. Thanks for being so proactive and working so hard for us.
Josie Renée
Ugh that sucks. I dropped them a while back also.
